Embedded Security Operator

Sibylline Ltd, a leading intelligence and strategic risk consultancy, is seeking an Embedded Security Operator to support 24/7 global security operations.

The successful candidate will report to the Supervisor and provide support for physical security operations, including alarm monitoring, access control administration, CCTV operations, incident documentation, dispatch coordination, and customer support activities.

Responsibilities:

• Respond promptly to alarms, incidents, notifications, and service requests.
• Monitor and manage access control, CCTV, alarm systems, and communications platforms.
• Create, modify, and deactivate badges, and support access management.
• Receive, document, categorize, escalate, and close security incidents.
• Dispatch security personnel, facilities personnel, and emergency responders as required.
• Support emergency communications and incident notifications.
• Respond to Jira tickets, calls, emails, and other customer service requests.
• Maintain accurate records, reports, and audit trails.
• Participate in training, exercises, and continuous improvement initiatives.

Requirements:

• Excellent customer service, communication, and multitasking skills.
• Ability to assess information, follow procedures, and make sound decisions.
• Basic understanding of security operations, dispatch, access control, or CCTV systems preferred.
• Comfortable operating in a fast-paced 24/7 environment.
• Knowledge of Microsoft Office and security technology platforms preferred.

Qualifications:

• High school diploma required; college degree preferred.
• 1-3 years of customer service, operations, security, emergency response, or related experience preferred.
• Experience with Lenel, Milestone, Everbridge, Jira, or similar platforms preferred.

Benefits:

• Salary Range: $64,000-80,000
• 401(k) up to 5% matching
• Medical/Dental/Vision
• Basic Life and AD&D Insurance
• Long Term/Short Term Disability
• PTO: 160 hours (20 days) accrued per year
• Sick: 9 days front-loaded
• 11 Federal Holidays, with the day back in lieu, if worked
• 3 Bereavement days
• Employee Assistance Program and Employee Discount Program