Description
We're seeking a Customer and Trading Manager to lead our nightshift team at our London store. As a key member of our management team, you will be responsible for delivering all replenishment activities across the store, managing a team, and ensuring that standards are met.
Responsibilities
- Lead a team overnight to deliver all replenishment activities across the store
- Prioritise deliveries, organise the warehouse, and replenish shelves
- Run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store
- Make sure that standards are brilliant come morning so we're ready to serve our customers
- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate
Requirements
- Previous line management responsibilities in a fast-paced, operational environment
- Resilience to deal with both the mental and physical demands of working nights
- Experience delivering and monitoring KPIs or other performance indicators
- Ability to manage disciplinaries, performance issues, or other similar employee relations issues
- Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns
Essential Criteria
- A track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
Benefits
- Salary: £34,450
- £4,500 premium on top of your base salary for working nightshifts
- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided
- Generous holiday entitlement
- Pension – we'll match 4-7.5% of your pension contributions
- Sainsbury's share scheme
- Wellbeing support
- Colleague networks
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more