IT Assistant

The International Rescue Committee (IRC) is seeking an IT Assistant to provide technical support to users, contribute to the proper functioning of computer equipment, systems, networks, and technological services.

Job Summary: The IT Assistant will provide timely and efficient technical support to users, implement, maintain, and monitor the technological infrastructure, ensuring continuity of operations and compliance with institutional standards and procedures.

Key Responsibilities:

• Provide first-line technical support to users across the organisation
• Attend to and resolve incidents related to hardware, software, email, printers, mobile devices, and connectivity
• Register, monitor, and follow up on support tickets to ensure timely responses
• Provide on-site and remote assistance to users in main offices and field offices
• Support the configuration and delivery of computer equipment to new colleagues
• Escalate complex incidents to the IT Officer or regional team as required
• Maintain excellent internal customer service, promoting a culture of service and collaboration

Technical Infrastructure Support:

• Assist in the installation, configuration, and maintenance of computers, laptops, printers, and other technological devices
• Support monitoring and operation of local networks, wireless connections, and internet services
• Collaborate in the implementation of technological projects initiated by the organisation
• Support configuration of user accounts, email, and access to corporate systems
• Collaborate in tasks related to Active Directory, Microsoft 365, and other institutional platforms under supervision

Equipment Maintenance and Management:

• Perform preventive and corrective maintenance activities on computer equipment
• Support updates to operating systems and applications
• Periodically verify the operating status of technological equipment
• Identify failures and needs for replacement or repair in a timely manner
• Prepare and install corporate images on workstations when required

Information Security:

• Support the implementation and compliance of computer security policies
• Verify updates to antivirus software, operating systems, and applications
• Collaborate in activities related to backups and information recovery
• Report computer security incidents following established procedures
• Promote good practices for secure use of technological resources among users

Inventory and Documentation Management:

• Maintain an updated inventory of technological assets, including hardware, software, and licenses
• Support control and tracking of equipment allocation to personnel
• Maintain organised technical documentation and support records
• Collaborate in internal audits related to technological assets and compliance with IT policies

Training and Operational Support:

• Support basic training on the use of institutional technological tools
• Develop quick guides and support materials for users
• Guide personnel on the proper use of systems, platforms, and technological equipment
• Participate in technology induction sessions for new colleagues

Administrative Support and Technological Acquisitions:

• Support preparation of technical specifications for technological equipment and service acquisitions
• Request quotations and coordinate with suppliers when required
• Collaborate in the follow-up of external maintenance and guarantees
• Support receipt, verification, and registration of new technological assets

Requirements:

• Technical, Technologist, or Professional degree in Systems, Computer Science, Telecommunications, Computing, or related fields
• At least 1-2 years of experience in technical support and computer assistance
• Experience in user support and incident resolution
• Knowledge of Microsoft Windows, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), basic networks (LAN/WiFi), hardware and software installation and configuration, printers and peripherals, basic Active Directory management, and help desk tools
• Competencies: service orientation, teamwork, effective communication, organisation and attention to detail, problem-solving, continuous learning capacity, proactivity, and disposition to support diverse areas of the organisation
• Languages: fluent Spanish, intermediate English desirable