Description
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support health plan operations.
Collaborates with cross-functional teams, including software developers, engineers, data analysts, and healthcare professionals, to define product roadmap, product requirements, prioritise features, and ensure successful product delivery.
Responsibilities
- Works with Strategic owner(s) to define and execute the product vision, strategy, and Key Performance Indicators for technology products within the health plan.
- Gathers and analyses user requirements, market trends, and business goals to inform product development and the development roadmap.
- Collaborates with cross-functional teams (centre of excellence) to translate requirements into product features and prioritises them based on business value, technical feasibility, and user needs.
- Works closely with values stream, platform manager, application support, and vendors to guide the product development process, ensuring timely and quality delivery.
- Monitors product performance through key metrics and user feedback, identifies areas for improvement, facilitates continuous exploration, and drives product enhancements.
- Stays updated with industry trends, healthcare regulations, and emerging technologies to drive innovation within the health plan.
- Collaborates with stakeholders, including internal teams, external partners, and end-users, to gather feedback, address concerns, ensure alignment with business objectives, and apply continuous improvement methods.
- Communicates product updates, progress, and roadmap to relevant stakeholders, including senior management, department heads, and technical teams.
- Provides guidance and mentorship to junior product team members, fostering a collaborative and high-performing culture.
Minimum Qualifications
- Demonstrated relevant product knowledge and hands-on experience working with those tools and processes.
- Ability to lead complex projects.
- Strong analytical and problem-solving abilities.
- Exceptional interpersonal and communication skills, including writing, speaking, and active listening.
- Thorough understanding of business processes.
- Ability to present ideas in user-friendly language.
- Experience working in a team-oriented, collaborative environment.
- Ability to effectively prioritise and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Demonstrates working technical knowledge of systems administration.
- Demonstrated experience solving server/operating system problems that reduce impact to customers/end-users.
- Business process and reengineering experience, as well as an understanding of the relationship between processes and policies.
- Experience on products using Scaled Agile Framework.
Benefits We provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Salary $44.99 - $69.44 per hour