Description
We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro.
As a TAM, you will pioneer how Miro's AI capabilities can be embedded into enterprise workflows, helping customers redesign how they work,from discovery through delivery.
Responsibilities:
Workflow Optimization:
- Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle, leveraging Miro's AI capabilities
- Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities
- Recommend integration strategies that drive alignment, efficiency, and business impact
Technology Optimization:
- Support customers in integrating Miro with their ecosystem using APIs, integrations, and other technical capabilities
- Monitor platform health, engagement, and usage patterns to proactively identify opportunities for deeper adoption
- Help reduce tool fragmentation and enable teams to work more effectively within Miro
Change Management & Scaling:
- Equip internal champions with strategies to scale adoption across teams, regions, and departments
- Support Centers of Excellence (CoEs) in establishing governance, best practices, and scalable deployment models
- Lead organizational change initiatives to position Miro as a strategic platform for innovation
Strategic Alignment & Continuous Improvement:
- Partner with Customer Success Managers to deliver impactful Quarterly Business Reviews (QBRs), translating platform data into actionable insights and measurable ROI
- Act as a strategic technical partner, anticipating customer needs and shaping long-term success plans
- Provide data-driven recommendations to continuously improve adoption, engagement, and business outcomes
Requirements:
- 5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS
- Hands-on experience with AI tools, prompt engineering, or automation workflows (highly preferred)
- Strong technical fluency with APIs, integrations, and enterprise IT ecosystems
- Proven ability to lead workflow transformation, platform adoption, and change management at scale
- Experience using analytics and data to drive decision-making and customer outcomes
- Ability to facilitate executive-level discussions and cross-functional workshops with credibility
- Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment
- Native-level Japanese and business-level English proficiency required
- Experience in the Japanese enterprise market is highly advantageous
- A continuous learning mindset with the agility to stay ahead of rapidly evolving AI trends and integrate them into customer strategies.
Benefits: We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.