Description
You’ll be responsible for managing a team of Consulting Engineers/Technical Leaders delivering complex Splunk-based solutions and observability programs within Cisco Customer Experience (CX).
This role balances people leadership with customer delivery, partnering closely with Global CX PM, CX Engineering, and the broader Splunk/Cisco ecosystem to enable successful lifecycle execution, from initial adoption to ongoing value realization.
Key Responsibilities:
- Serve as the financial steward for your portfolio, driving accountability for hitting revenue, bookings, and margin targets.
- Oversee performance management, goal setting, and career development, specifically focusing on building expertise in Splunk’s security (SIEM) and observability product suites.
- Ensure staffing alignment and skills readiness for complex Splunk deployments, observability transformations, and security architecture projects.
- Serve as an ambassador of a conscious culture, fostering an inclusive, high-performance team that values diversity, equity, and inclusion.
- Guide the evolution of technical skills within the team, keeping pace with Splunk’s rapid feature updates and integration capabilities.
- Align team direction with account plans and adoption goals, positioning the value of the Splunk ecosystem as a comprehensive, outcome-based solution for security and data operations.
- Understand customer market trends in cybersecurity and observability; identify risks and propose mitigation plans to help customers achieve their operational and security objectives.
- Build and maintain key stakeholder relationships within both Cisco and the customer/partner ecosystem to facilitate seamless delivery.
- Coordinate across internal boundaries to achieve measurable business results for customers, ensuring successful Splunk solution adoption.
- Lead the team in adopting an AI-integrated delivery approach, leveraging Splunk’s machine learning and AIOps capabilities to improve service efficiency.
- Support digital delivery initiatives and drive the CX transformation program for data-centric and security-focused client engagements.
Minimum Qualifications:
- At least 3 years as a People Leader within a Professional Services, Managed Services, or Security Consulting environment.
- 10+ years of IT industry experience.
- Strong experience with Splunk’s core product lines (Enterprise, Cloud, Observability, or Security/SIEM).
- Proven track record in PS delivery methodologies, architecture, and large-scale data or security integrations.
- Experience working in a matrixed, global organization where cross-functional alignment is critical to success.