Description
We are seeking a Military and Veterans Benefits Specialist to join our team. As a Military and Veterans Benefits Specialist, you will be responsible for administering and coordinating military-related benefit programs. You will complete attendance certifications and invoices monthly and coordinate with various military entities to research and resolve student questions and problems.
Responsibilities:
- Assume responsibility for the effective administration and coordination of military-related benefit programs
- Prepare and distribute information to students about various military benefit programs
- Prepare and submit certifications of attendance for new and continuing students
- Check eligibility status of students and update records to reflect correct current entitlement
- Act as a liaison between the Department of Veterans Affairs and other military entities and the student
- Research and resolve problems with claims, billings, non-payment, etc.
- Maintain and organize files for students with required forms and documentation
- Ensure benefit programs are administered effectively, efficiently, and in accordance with the University's policies and legal regulations
- Establish and maintain effective communication, coordination, and working relations with students, mentors, and other university personnel
- Communicate benefit information and related requirements necessary for continued receipt of those benefits to students via phone and email
- Answer student questions regarding military benefits
- Attend and participate in departmental meetings as required
- Establish and maintain professional relations with military contacts, Utah State Approving Agency, and other business professionals
- Obtain and convey information as required for compliance
- Ensure problems are effectively resolved
- Ensure payments and paperwork are processed timely and accurately
- Promote a positive image of the University and uphold its reputation
- Attend yearly workshops offered by the VA and SAA to receive information affecting benefit administration
- Assume responsibility for related duties as required or assigned
- Ensure work area is clean, secure, and well-maintained
- Complete additional projects as assigned
- Attend and participate in University meetings as required
- Perform other job-related duties as assigned
Qualifications:
- High school diploma or equivalent
- 2 years of experience in financial aid or similar customer service field/environment
- Experience in lieu of education: equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements
- Preferred qualifications: knowledge and/or experience working with VA benefit programs, experience with Banner or other information management system
Benefits:
- Medical, dental, vision, telehealth, and mental healthcare
- Health savings account and flexible spending account
- Basic and voluntary life insurance
- Disability coverage
- Accident, critical illness, and hospital indemnity supplemental coverages
- Legal and identity theft coverage
- Retirement savings plan
- Wellbeing program
- Discounted WGU tuition
- Flexible paid time off for rest and relaxation with no need for accrual
- Flexible paid sick time with no need for accrual
- 11 paid holidays
- Other paid leaves, including up to 12 weeks of parental leave