Description
We are seeking an IT Executive to join our team at Keywords Studios in Gurugram, Haryana, India.
As an IT Executive, you will be responsible for ensuring the smooth operation of our IT infrastructure and providing technical support to our employees.
Responsibilities:
- Install, configure, and maintain desktops and laptops, including upgrades and replacements
- Troubleshoot hardware problems and coordinate repairs with vendors when necessary
- Manage and lead onboarding and IT training for new hires, as well as offboarding for retrieving equipment
- Track and manage inventory of IT assets
- Provide onsite and remote support for all IT-related issues
- Handle support for user issues related to desktops and laptops (Windows and macOS)
- Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
- Basic knowledge of Active Directory user creation, groups, and OUs
Requirements:
- 4+ years of experience in providing complete hardware support
- Conduct remote troubleshooting of computer problems
- Maintenance of PC desktop systems
- Track and manage inventory of IT assets
- Installation of PCs, network printers over the Local Area Network
- Installation and configuration of Office365 client software
- Training for new hires, as well as offboarding for retrieving equipment
- Resolve day-to-day desktop calls
- Provide technical support to users and maintain workstations