Description
We are seeking a Patient Care Representative to join our Enteral Nutrition Center team. As a remote employee, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation accuracy before shipping orders.
Responsibilities:
- Answer incoming calls from patients, caregivers, branches, and patient referral sources regarding nutrition therapy order status.
- Process prescription changes.
- Triage calls to various departments.
- Verify patient demographics and insurance information to ensure accurate shipment.
- Process new patient orders and update electronic medical records.
- Work with the patient admissions department to help bring patients on services with the company.
This is a full-time benefited position with a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs.
Requirements:
- Minimum one year of experience working in a customer service environment.
- Experience with data entry.
- Experience working in Microsoft Office, specifically Excel, Outlook, and Word.
Preferred Qualifications:
- Home infusion or durable medical equipment (DME) experience.
- Call center experience.
- Experience working in a healthcare environment.
Education:
- High School diploma or GED.
Pay Range: $17.00 - $25.65 per hour.