Description
You will be part of the EMEA Customer Success team at S&P Global Energy, focusing on value, trust, and delight, ensuring a smooth onboarding, education, and enablement of customers with solutions.
Responsibilities and Impact:
- Engage proactively with customers to understand their needs and ensure they derive maximum value from solutions.
- Successfully onboard customers and conduct remote and in-person training sessions.
- Develop and maintain strong relationships with key stakeholders.
- Monitor and leverage customer data to identify opportunities for further engagement and value creation.
- Serve as a trusted advisor, providing insights and recommendations.
- Cross-functional collaboration to create seamless elevated customer experience.
- Proactive Support: anticipate customer challenges/needs and address them before they escalate.
- Continual Learning: stay updated on select industry/market/regional trends and product developments.
- Promptly and accurately capture customer engagement activities in Gainsight.
What We're Looking For:
- Fluency in English and Italian, with demonstrated ability to communicate effectively.
- Bachelor's degree in business-related discipline preferred.
- 3+ years of experience in customer success, account management, or similar role.
- Proficiency in Gainsight, Salesforce, or similar.
- Industry knowledge (energy, commodities, finance) is an advantage.
- Strong communication skills, both written and verbal.
- Proven ability to manage multiple accounts and projects simultaneously.
- Ability to travel to meet clients.
Benefits:
- Health & Wellness: health care coverage.
- Flexible Downtime: generous time off.
- Continuous Learning: access to resources.
- Invest in Your Future: competitive pay, retirement planning, and financial wellness programs.
- Family Friendly Perks: benefits for partners and little ones.