Description
The Cisco Customer Experience (CX) organisation is one of Cisco's fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments.
As a Customer Success Specialist, you will serve as a strategic advisor and technical expert, leading targeted engagements that accelerate product adoption and drive measurable business value for Cisco's customers.
Responsibilities:
- Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs
- Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes
- Identify and mitigate adoption risks, such as low technical usage or integration barriers
- Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps
- Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs
Minimum Qualifications:
- Expert knowledge of enterprise networking protocols including OSPF, BGP, IS-IS, LISP, and VxLAN
- Hands-on mastery of Catalyst Center (Automation/Assurance), SDA, and SDWAN
- Proficiency in network automation and scripting (Python/Perl)
- 10-12+ years in technical consulting or customer-facing technical roles
- Bachelor's degree in Engineering or Computer Science; Master's preferred
- Multiple advanced certifications (CCIE, CISM, CISSP); Cisco Certified Success Specialist certification strongly preferred
Preferred Qualifications:
- Experience contributing to the broader professional community
- Experience supporting the development of senior technical specialists and contributing to team-wide capability
- Breadth of experience across multiple technical tracks (Networking, Security, Cloud & AI Infrastructure)