Description
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT. Advance how customers operate while advancing your own career.
Key Responsibilities:
- Provide Web Queue Helpdesk support to users in alignment with SLA requirements.
- Respond to internal and external IT service requests via email, ticketing system, instant messaging, and phone.
- Acknowledge and provide user notification of receipt of web- or email-submitted requests.
- Log and track all inquiries using the service request management database (e.g., ServiceNow).
- Categorize and prioritize customer requests based on type, impact, and urgency.
- Maintain up-to-date knowledge of internal and external support groups, including their functions and escalation paths.
- Ensure adherence to all IT and departmental policies and procedures.
Requirements:
- 5+ years of related experience
- Education: Associate's degree
- Required Technical Skills: Installs, modifies, and repairs computer hardware and software using remote access tools
- Security Clearance Level: TS/SCI w/Poly
- CompTIA Security+ certification is required within 3 months of start date
- US Citizenship Required
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Paid parental, military, bereavement, and jury duty leave
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance