Description
We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.
The Retail Online Fulfillment team enables customers to shop CVS online by supporting accurate, complete, and timely fulfillment of front store merchandise and prescription orders across pickup, delivery, and ship-to-home channels.
The Manager, Innovation & Design is responsible for developing, testing, implementing, and continuously improving front store online fulfillment capabilities.
Primary Job Duties & Responsibilities:
- Develop and execute the omnichannel fulfillment strategy and roadmap across Buy Online Pickup in Store (BOPIS), Same-Day Delivery, Ship from Store, Grab & Go, curbside, and emerging fulfillment capabilities.
- Lead end-to-end innovation, design, testing, and implementation of fulfillment solutions, partnering with Product and Technology teams.
- Drive improvements in order completeness and inventory availability by partnering with cross-functional teams.
- Monitor performance, analyze insights, and lead continuous improvement efforts.
- Provide cross-functional leadership and change management by building strong partnerships across Store Operations, Digital, Technology, Supply Chain, Analytics, and field leadership.
Required Qualifications:
- 5+ years of experience leading complex cross-functional initiatives.
- Demonstrated ability to navigate ambiguity and drive strategic outcomes.
- Strong knowledge of retail operations and frontline workflows.
- Experience partnering effectively with cross-functional stakeholders.
- Strong analytical and project leadership capabilities.
Preferred Qualifications:
- Retail store or field operations experience.
- Experience with omnichannel and online fulfillment operations.
- Proven success improving inventory and fulfillment performance.
- Experience developing and presenting strategic recommendations to senior leaders.
- Experience supporting large-scale operational change and innovation.
Education:
- Bachelor's degree or equivalent experience.
Anticipated Weekly Hours:
- 40
Time Type:
- Full time
Pay Range:
- $66,330.00 - $145,860.00
Benefits:
- Medical, dental, and vision coverage.
- Paid time off.
- Retirement savings options.
- Wellness programs.