Description
We are seeking a Quality Assurance Specialist to join our team at Aviva Canada. As a specialist, you will play a key role in ensuring the accuracy, consistency, and integrity of our claims handling and assessment processes.
You will work closely with internal teams to monitor performance, identify areas for improvement, and ensure that Aviva's excellence standards are met.
Responsibilities:
- Conduct regular file reviews to ensure compliance with internal guidelines and industry standards
- Perform re-inspections with customers to verify quality issues related to repairs carried out by our partner suppliers
- Analyze data and reports to identify trends, discrepancies, and training needs
- Collaborate with assessment managers, supplier relationship teams, and compensation teams to implement corrective actions and improve processes
- Contribute to the development and refinement of quality assurance frameworks, tools, and documentation
- Provide coaching and feedback to team members to improve work quality and performance
- Participate in cross-functional initiatives to enhance customer experience and operational efficiency
Requirements:
- At least three years of experience in automotive claims, assessment, or quality assurance
- Valid qualification certificate from the Groupement des assureurs automobiles
- Strong knowledge of insurance principles, estimation platforms (e.g., Audatex and Mitchell), and regulatory requirements
- Excellent analytical skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work autonomously and collaboratively in a fast-paced environment
- Proficiency in Microsoft 365 tools (Excel, Teams, and SharePoint)
- French language proficiency required
- Intermediate advanced English language proficiency required
Preferred Qualifications:
- PAA title or other industry-specific professional designation
- Experience with digital estimation platforms, such as Mitchell
What We Offer:
- Comprehensive compensation package including base salary, annual bonus eligibility, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities
- Hybrid and flexible work model
- Exceptional career development opportunities
- Competitive vacation policy with the possibility of purchasing 5 additional days per year
- Employee-led programs focused on diversity, equity, and inclusion
- Corporate wellness programs to support physical and mental health
- Employee discounts on home and auto insurance (where applicable)