Description
At Adyen, you will work as a Project Operations Specialist driving the successful implementation of payment, platform, and banking solutions for customers. Your goal will be to ensure a seamless, high-quality experience every step of the way.
You will manage customer implementation projects from onboarding through go-live, taking ownership for project progress, stakeholder alignment, and successful delivery. You will also coordinate tasks, timelines, and follow-ups across internal and external stakeholders, work closely with customer project and technical teams to support smooth rollouts, and guide merchants on implementation best practices.
Responsibilities include:
- Managing customer implementation projects
- Coordinating tasks and timelines
- Working with customer project and technical teams
- Guiding merchants on implementation best practices
- Preparing for and running customer meetings
- Supporting scalable operational handovers and business-as-usual setup
- Troubleshooting operational issues
- Building foundational expertise across Adyen's products and operational processes
- Contributing operational feedback to improve project execution and customer experience
Requirements:
- Experience in project coordination or delivery, operations, customer-facing roles, or technical project environments
- Strong organisational and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with strong collaboration skills
- Fluency in French and English required, additional European languages a plus
- Willingness to travel domestically and internationally where required