Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
CVS Health's Adjudication & Client Experience Engineering organisation is seeking a highly skilled Software Development Engineer to join our Application Production Support Team, providing Level 1–3 support for critical Eligibility business applications.
As a Software Development Engineer, you will work closely with fellow engineers as well as product, design, and operational teams to triage, troubleshoot, and resolve daily production issues.
Job Responsibilities
- Provide Level 1–3 application production support for Eligibility business customers, including monitoring, incident resolution, and proactive system health checks.
- Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions.
- Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents.
- Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability.
- Perform debugging, and validation across distributed application environments.
- Participate in on-call rotations as needed to support critical production services.
- Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem.
- Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence.
Required Qualifications
- 3+ years of experience in application production support (Level 1–3), incident management, and troubleshooting of enterprise systems.
- 1+ years of Software Development Engineering experience using Java, Python, Postgres, Mongo, SQL, JavaScript, HTML, and CSS.
- Experience with distributed systems, APIs, databases, and cloud technologies (Azure and GCP), AI Agents development.
- Familiarity with monitoring tools, logging frameworks, and IT operations processes.
- Ability to work effectively in a fast-paced, cross-functional environment.
- Excellent analytical, communication, and problem-solving skills.
Preferred Qualifications
- Experience in healthcare, pharmacy benefits management, or similar regulated industries.
- Experience with automation, monitoring, and incident management tools.
- Knowledge using AI-assisted development tools (e.g. Claude Code, Cursor, GitHub Copilot, Windsurf, etc) to accelerate development workflows.
Education Bachelor's / Master's degree in Computer Science.
Anticipated Weekly Hours 40
Time Type Full-time
Pay Range $61,800.00 - $123,600.00