Description
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
The AI Onboarding Specialist is a vital part of the Podium team. You will be responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Your tasks will include:
- Serving as the primary contact during the first 30 days of new customer experience
- Acting as a Podium product expert
- Managing potential escalations within the first 30 days
- Coordinating all account connections (product and integration-related)
- Ensuring product adoption through various outreach methods and health scoring of accounts
- Implementing and configuring AI agents
- Ensuring effective hand-off to CSMs after the onboarding period is over
- Conducting full-team trainings for all locations in every account, covering best practices
- Coordinating and responding to client issues
- Building new processes and working with different departments to create a smooth implementation experience
To succeed in this role, you should have:
- 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
- A bachelor's degree in business or a similar field
- Exceptional written and communication skills
- Experience communicating directly with clients
- Proven track record of managing multiple concurrent projects with varying complexity levels
- Excellent problem-solving skills
- Self-starter with prior experience navigating complex customer environments
- Ability to sort through large volumes of data and drive insights and results
- Interest in further understanding and working with AI agents
Benefits include:
- Transparent culture
- Working onsite in Lehi, UT, 5 days a week
- Great opportunities for career growth
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees