Description
At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers.
As an Operational Support Specialist, you will get the opportunity to understand our merchant's challenges and needs. Additionally, you will communicate feedback internally to product teams to create impact by improving our platform and processes.
Your responsibilities will include:
- Answering in-depth merchant requests about the Adyen platform and providing the necessary guidance;
- Optimizing and automating processes, with a strong focus on scalability;
- Being an internal product advocate, tracking product processes, and contributing to the platform by feeding back feedback and issues you get back from merchants;
- Serving as a payment specialist for merchants, actively helping them to optimize their account and grow their business by utilizing the features of our platform;
- Providing technical and operational assistance to merchants troubleshooting via phone, web-based tools, and email.
To be successful in this role, you should:
- Have 2-4 years of experience in customer service/support;
- Be able to provide coaching, constructive feedback, and set yourself as a role model for the team;
- Have the proven ability to kickstart projects and initiatives and follow them up to completion;
- Have an affinity for or a strong interest in technical and operational processes and be interested in learning more about technical processes;
- Use approved AI tools for basic/routine tasks safely and efficiently.
Experience in a technology-driven company or role is a definite plus, and knowledge of the Payments environment is a plus but not strictly required. Fluency in English is required, and additional languages will be considered a plus.