Description
We are seeking a Client Service Specialist to join our team in Utah. As a Client Service Specialist, you will help clients with hiring, performance management, and compliance. You will use your digital navigation and problem-solving skills to assist clients who need help with our software.
Responsibilities:
- Provide world-class customer service via phone, email, and chat communications with clients
- Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues
- Guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems
- Think on your feet to work through complex questions and come up with creative solutions
- Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
- Keep up to date on new features and products to maximize value for clients
- Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty
Requirements:
- 1-2 years of relevant customer service or technical troubleshooting experience
- Excellent interpersonal communication with clients and co-workers
- Strong attention to detail and the ability to work in a fast-paced environment
- Ability to break down complex problems and explain them in a clear and simple way
- Articulate and concise in both written and oral English communication
Benefits:
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace