Description
The Intake Paralegal serves as a member of ULS's centralized statewide intake team, conducting eligibility screenings for individuals seeking legal services in accordance with regulatory requirements and organisational priorities.
Working in a high-volume environment, this position manages inquiries received by phone and online, gathers and evaluates information, and ensures requests are processed accurately, efficiently, and professionally. Success in this role requires strong attention to detail, effective multitasking, excellent communication skills, and a commitment to providing high-quality client service.
Job Responsibilities and Duties
- Answer incoming requests, via telephone or chat, received during intake hours in a courteous and efficient manner.
- Conduct screenings of all applicants, collaborating with a supervising attorney via chat, to determine eligibility in accordance with regulations and organisational priorities.
- Determine if there is a legal aspect to an applicant's problem and concisely describe the issue in the client management system.
- Input gathered data into the client management system with accuracy, opening client files or rejecting requests for services as required by eligibility guidelines.
- Provide knowledgeable, targeted referrals to applicants who do not qualify.
- Actively participate in peer reviews, making corrections as needed and providing meaningful feedback.
- Maintain knowledge of federal regulations, grant requirements, and organisational policies that inform eligibility guidelines.
- Engage in active team building and create a positive work environment.
- Attend ULS all-staff trainings and team meetings that promote discussion about administrative issues, legal skills, and professional development.
- Perform other duties as required.
Skills and Abilities
- Demonstrated commitment to working with the low-income community and promoting access to civil legal justice.
- Strong typing and computer skills, including MS Word, Outlook, Teams, and Legal Server, along with the ability to navigate the internet.
- Ability to multitask with attention to detail.
- Excellent oral communication skills.
- Excellent organisational skills and ability to prioritise.
- Ability to identify legal issues.
- Capable of using de-escalation skills when interacting with difficult applicants.
- Ability to work independently and in collaboration with others.
- Understand and adhere to strict client confidentiality rules.
- Spanish fluency strongly preferred but not required.
Education / Experience
- High School diploma or GED.
- Minimum of two years' legal office or call centre experience. Schooling beyond the minimum requirement can be substituted for experience.
Job Factors/Physical Requirements
- Must be or plan to be physically located in Utah.
- This position follows a remote model but requires occasional office travel for trainings and meetings.
- Requires prolonged periods of sitting and computer work.
Hourly Rate: $18-$20 depending on experience.
Schedule: Monday through Friday 9:00 - 2:00.
FLSA Status: This is a full-time (30 hours per week), non-exempt position.
Benefits
- Medical insurance
- Dental insurance
- Employer-paid vision insurance
- Generous paid-time off (21 days per year) and increases on your first anniversary
- 13 paid holidays
- 403(b) retirement plan with a monthly employer match, plus automatic monthly contributions
- Employer-paid short and long-term disability coverage
- 4 weeks paid parental leave
- Employer monthly stipend to assist staff with benefit costs