Description
The Senior Contract Manager - Sales leads contract and plan document review activities for Select Health's Large Employer Sales business to ensure accurate implementation of new and renewing employer groups.
This role analyzes and interprets client contracts, Summary Plan Descriptions (SPD), Summary of Benefits and Coverage (SBC), Administrative Services Agreements (ASA), and related documents to identify plan design variances, implementation risks, and operational impacts.
Working across Sales, Account Management, Operations, and other stakeholders, the Senior Contract Manager helps ensure implementation readiness, consistency, and an exceptional customer experience.
Essential Functions
- Lead end-to-end implementation of large employer groups, including fully insured, level-funded, and self-funded accounts.
- Develop and manage detailed implementation project plans, timelines, milestones, and deliverables.
- Serve as primary implementation contact for employer groups, brokers, consultants, TPAs, and internal stakeholders.
- Conduct implementation kickoff meetings and ongoing status meetings with clients and project teams.
- Ensure completion of all required documentation, contracts, eligibility files, funding arrangements, and benefit configurations.
- Collaborate with cross-functional teams to ensure accurate implementation of new and renewing employer groups and resolve questions related to benefit structures, plan design, and contract interpretation.
- Identify opportunities for process improvement that enhance implementation accuracy, reduce post-implementation exceptions, and improve customer satisfaction.
- Review and interpret client contracts, Summary Plan Descriptions (SPD), Summary of Benefits and Coverage (SBC), Administrative Services Agreements (ASA), and other plan documents to identify benefit design variances, implementation requirements, and potential operational impacts.
- Lead contract review process for new and renewing employer group implementations, ensuring contractual requirements are accurately translated into operational and administrative processes.
- Analyze plan design differences, contractual provisions, and implementation requirements to identify potential risks, disruptions, and exceptions.
- Serve as subject matter expert on employer group contracts and benefit plan documents, providing guidance to Sales, Account Management, Operations, and other stakeholders.
- Develop, maintain, and enhance processes for tracking plan design variations, implementation decisions, and contractual requirements.
- Maintain working knowledge of healthcare insurance products, benefit plan structures, and applicable regulatory requirements.
- Provide education and training to internal stakeholders regarding plan document interpretation, implementation standards, and best practices.
Benefits
- Generous benefits package covering living healthy, happy, secure, connected, and engaged.
Requirements
- Bachelor's degree in an applicable major.
- Five years of experience working with and analyzing contracts.
- Intermediate experience with word processing and spreadsheet programs.
- Excellent writing, editing, verbal, and interpersonal communication skills.
Preferred Qualifications
- Insurance industry experience, including health insurance, employee benefits, ancillary products, or employer group business.
- Experience reviewing and interpreting contracts, benefit plan documents, or complex business agreements.
Physical Requirements
- Ongoing need to see and read information, documents, and monitors.
- Frequent interactions with providers, colleagues, customers, patients/clients, and visitors.
- Manual dexterity of hands and fingers to manipulate complex and delicate equipment.
Salary $44.99 - $69.44 per hour