District Training Store Manager

The District Training Store Manager (DTSM) plays a critical role in cultivating a culture of excellence in their District.

The DTSM has ownership and oversight of the Front Store Management talent pipeline, including Store Manager-in-Training (SMIT) recruiting, interviews, and hiring recommendations, training and development oversight of SMITs across their District, and assessing SMIT readiness to operate independently as a Store Manager (promotion readiness).

A subject matter expert, the DTSM mentors SMITs as well as peer Store Managers in the District.

The DTSM is responsible for following up on SMD class completion within district, reviewing SMIT progression through SMIT program, monitoring and following up on SMIT training progress, and providing initial training and ongoing support to SMIT coaches.

A working Store Manager themselves, the DTSM consistently exhibits best practices when working within their store, including effective communication with their store team, providing appropriate support for all departments, ensuring scheduling to needs of the business to drive colleague and customer satisfaction, and staying accountable to their home store performance, and other required activities.

Primary Job Duties & Responsibilities:

1. People Leadership, Management & Development – 30%

• Partner with the FS DL to assess market talent trends/needs, identify and evaluate SMIT Coaches, and develop plans that support the District talent strategy
• Support FS DL with selection, hiring, development, and/or termination of SMITs, including ensuring successful completion of SMIT program in allotted time, sound assessment of SMIT ability to independently manage a store, and recommendations for promotion to Store Manager role
• As needed, travel the District to observe SMIT Coaches and SMITs and provide in-the-moment coaching; collect District-wide feedback from Store Managers on SMIT performance; interpret and deliver feedback and recognition, including targeted coaching and counseling support as needed
• Communicate weekly with SMITs to cascade information relevant to them surrounding district priorities and goals
• Serve as a leader and resource for the home store team, with end-to-end oversight of recruiting, staffing, hiring, training, development, performance management, and as needed, termination, for home store colleagues

1. Business / Financial Planning – 10%

• Actively review business reports to derive insights into front store performance
• Create and facilitate store action plans
• Build profitable FS business and sales growth through training and operational excellence
• Perform root cause analysis as needed to address training or business opportunities

1. Operations -30%

• Home Store
• Complete all operational tasks required of a Store Manager (e.g., merchandising, register operations, oversee inventory execution, compliance, and sales-driving business operations)
• Execute required Front Store compliance policies and Front Store SOPs (Standard Operating Procedures)
• Ensure healthy and effective business operations, including maintenance of store standards, stewardship of P&L, etc.
• District-Level
• Oversee the timely and successful completion of new hire and/or role-specific training plans for colleagues across the District by regularly sharing reporting and topical market updates
• Assist FS DL with follow-up and training/coaching needs

1. Customer Service – 30%

• Complete all customer service duties required of a Store Manager, i.e.
• Lead the store team to provide differentiated customer service
• Provide tailored, market-differentiated store offerings
• Support wellness services (e.g., immunizations and Health Hub services)
• Support customer complaint resolution
• Ensure closing the loop of feedback with customers in myCustomer connection for home store; supporting SM peers in District with appropriate use of mCC
• Follow-up with Store Managers and SMITs on feedback received via myCustomer Connection

Essential Qualifications, Essential Functions & Preferred Qualifications:

• Knowledge of:
• Retail and/or Healthcare industry
• CVS systems (SMART, mCC, CC, myReports, WorkDay, etc.)
• Performance Management
• MyStore Health metrics
• Skill In:
• Training & Development
• Results Orientation
• Colleague Engagement
• Team Building
• Talent Coaching and Development
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Negotiation and Conflict Resolution
• Emotional Intelligence
• Time Management
• Digital Literacy
• Must be 18 years of age
• 1+ years in Store Manager role with CVS Health or equivalent retail leadership experience
• High school diploma or general equivalent development (GED) required
• Regular and predictable attendance, including nights, weekends, and holidays
• Work flexible 45 hours/week schedules including early morning and evening shifts according to store needs and operating hours; two closing shifts per week and four weekend shifts per month are required at a minimum

Anticipated Weekly Hours: 45

Time Type: Full time

Pay Range: $65,000.00 - $95,000.00