Description
The Director, Consumer establishes a cohesive product and growth strategy for Australia, owning consumer demand and the end-to-end funnel with sharp commercial and growth judgment.
The role balances product design with technical, regulatory and customer needs to deliver relevant, high-quality experiences.
Key responsibilities:
- Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities
- Lead the negotiation with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large complex partnerships
- Develop and execute an overall business strategy to identify and cultivate strategic partnerships, channels, and opportunities to drive revenue growth and global market expansion
- Influence the negotiation with external partners, engaging cross-functional support colleagues, to ensure successful delivery of solutions for large complex partnerships
- Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities
- Engage closely with product, engineering, and architecture teams to drive the architectural runway and determine the best technical implementation/design
- Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making
- Collaborate and influence product outcomes in a matrix organization with multiple stakeholders such as Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance, and Banking Partners
Requirements:
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
Preferred qualifications:
- End-to-end ownership of a consumer growth funnel in a market or regional context , from acquisition and activation through habituation and revenue , with a track record of hitting commitments like active accounts, new accounts volume and quality, 7-day activation, 30-day habituation, and PP+ enrollment against plan
- Fluency in turning cohort and funnel data into concrete growth, risk, and investment calls , deciding where to lean in, where to pull back, and when a product or engagement lever is the right fix
- Experience shaping global product direction from the field: synthesizing local market signal into a ranked, quantified narrative that earns a seat in product discovery and roadmap conversations, even without formal roadmap authority
- A history of co-owning launches from day one , signing off readiness at ramp gates and ensuring products land on time, at quality, with the network (merchant, partner, or channel) genuinely activated
- Comfort operating at the intersection of demand and supply: representing consumer priorities into merchant or partner relationships while leaving deal terms and platform build to the teams that own them
- Proven influence across a matrixed organization , product, marketing, CRM, GTM, sales, and financial services , without direct authority over any of them, built through clear priorities, trust, and disciplined trade-offs
- Background in payments, financial services, technology, or another complex marketplace, ideally with direct P&L, commercial strategy, or consumer product management experience
- Strong quantitative instincts , able to size market opportunity, judge cohort and product quality, and defend a business case with numbers, not just narrative
- An executive communication style: confident setting vision, comfortable making hard trade-offs, and credible enough to align stakeholders who don't report to you
- A bias for autonomy and sound judgment in ambiguity , commercially minded, customer-obsessed, and results-driven even when the mandate is broad and the org lines are blurry
- Solid background from the payments and fintech landscape
- Exposure to loyalty programs