Description
At Snowflake, we're powering the era of the agentic enterprise.
We seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work.
As a Senior Cloud Support Engineer (CSE) - SQL, you will be responsible for managing customer inquiries, resolving issues, and providing technical support.
Your primary focus will be on delivering exceptional customer experiences, ensuring platform stability, and driving world-class support.
Key Responsibilities:
- Provide technical analysis and advice to customers via email, web conferencing, and phone
- Utilize AI tools to efficiently resolve issues and improve knowledge base accuracy
- Collaborate with cross-functional teams, including Engineering, Product, and Customer Success
- Develop and maintain knowledge base articles and documentation
- Participate in on-call rotations and holiday/weekend shifts
Requirements:
- 5+ years of technical support experience with customer-facing experience
- Experience working in a 24/7 support environment
- Proficiency in SQL and database management
- Strong communication and problem-solving skills
- Ability to work effectively in a fast-paced, dynamic environment
Preferred Qualifications:
- Experience with Snowflake products
- Familiarity with cloud services (AWS, Azure, GCP)
- Knowledge of database migration and ETL projects
- Experience with AI-powered support tools
Work Schedule:
- 12:00-21:00 (with a 1-hour break) in a shift-based schedule
- Flexibility to adjust work hours and shifts as needed