Revenue Content Governance Manager

The Global Revenue Content team builds narratives, content, and systems that help sales teams communicate Square and Block's value to customers. As a Revenue Content Governance Manager, you will build and manage systems, processes, and automated workflows that keep critical sales information accurate, current, and accessible.

Responsibilities:

• Own the global information governance roadmap, establishing review schedules, maintenance priorities, and scalable processes that ensure sales content and knowledge remain accurate, relevant, and up to date.
• Design and implement automated governance workflows that streamline content reviews, approval routing, version control, expiration tracking, and archiving, reducing manual effort and improving consistency.
• Build AI-powered processes to identify outdated, duplicated, or inconsistent information across sales knowledge platforms, helping proactively surface content that requires review or updates.
• Oversee governance of sales email content, including approved outreach templates, nurture sequences, competitive emails, and account management communications, ensuring messaging, claims, and product information remain accurate and current.
• Coordinate cross-functional information reviews, partnering with subject-matter experts across Product Marketing, Product, Competitive Intelligence, Partnerships, Legal, and other teams to validate and maintain critical sales information.
• Establish clear content ownership and accountability, identifying the appropriate stakeholders responsible for reviewing, approving, and maintaining different types of sales knowledge.
• Manage governance workflows and timelines, tracking dependencies, review status, approvals, and outstanding updates to ensure information is maintained on schedule.
• Conduct regular content audits to identify outdated, duplicated, inconsistent, or missing information across sales knowledge platforms and email content libraries.
• Maintain governance standards across Flockjay, email template repositories, and other knowledge channels, ensuring information follows established taxonomy, metadata, version-control, and publishing requirements.
• Partner with Enablement Information Design to operationalize information architecture, content organization, and knowledge management standards across global sales teams.
• Support the governance of competitive and partner integration information, coordinating with the appropriate subject-matter experts to ensure these resources reflect current products, capabilities, and positioning.
• Develop automated reporting and dashboards that provide visibility into content freshness, review completion, governance compliance, and outstanding risks or gaps.
• Identify opportunities to integrate AI and automation into existing knowledge management systems, improving the speed, accuracy, and efficiency of information maintenance.
• Partner with the Global Narrative & AI Lead to develop and test tools that automate repetitive content management tasks and support reliable AI-powered knowledge retrieval.
• Continuously improve governance processes, using data, feedback, and emerging technologies to reduce duplication, eliminate manual bottlenecks, and scale information management globally.

Requirements:

• 6+ years of experience in content operations, knowledge management, information governance, sales enablement, program management, or a related field.
• Experience designing and managing automated workflows for content operations, knowledge management, or business processes.
• Hands-on experience with workflow automation tools, AI-powered platforms, or low-code/no-code solutions.
• Strong understanding of content governance, including review schedules, approval workflows, version control, metadata, and information lifecycle management.
• Experience managing knowledge platforms such as Flockjay, Highspot, Seismic, or similar tools.
• Familiarity with sales email templates, outreach sequences, and the systems used to organize and distribute sales communications.
• Strong project and program management skills, with experience independently managing complex, cross-functional initiatives.
• Experience building dashboards, tracking operational metrics, and using data to identify inefficiencies and improve processes.
• Strong analytical and problem-solving skills, with an ability to translate operational challenges into scalable, technology-enabled solutions.
• Experience partnering with Product Marketing, Product, Competitive Intelligence, Partnerships, Legal, and other subject-matter experts to maintain accurate business information.
• Excellent organizational skills and attention to detail, with the ability to manage multiple workstreams and competing priorities.
• Strong written and verbal communication skills, with the ability to drive accountability and follow-through across cross-functional teams.
• A systems mindset and a proactive approach to identifying opportunities for automation and process improvement.
• Familiarity with AI-powered search, knowledge retrieval, and content management technologies.
• Experience supporting global teams or managing content across multiple markets, products, or business segments.