Description
Visa is seeking an Operations Analyst, VAS Sales Tools to provide Level 1 production and operational support for sales tools used by Value-Added Services (VAS) organization.
The successful candidate will serve as a first point of contact for sellers and Sales Operations regarding Sales Tools questions and issues, providing Level 1 support for CPQ and CRM tools, and managing intake and resolution of day-to-day tool issues.
Key responsibilities include:
- Serving as a first point of contact for sellers and Sales Operations regarding Sales Tools questions and issues
- Providing Level 1 support for CPQ and CRM tools by resolving common user issues and requests
- Responding to inquiries related to quoting, pricing visibility, approvals, and basic tool navigation
- Managing Sales Tools support queues, including case intake, categorization, prioritization, and tracking
- Ensuring requests include required information before escalation or handoff
- Escalating complex or system-level issues to Level 2 / senior analysts as appropriate
- Performing basic validation of quote outputs and data to confirm issues before escalation
- Assisting with post-deployment checks and routine validations
- Supporting UAT activities by executing test cases and documenting results when requested
- Partnering with Sales Ops, Deal teams, and Technology to support timely issue resolution
- Communicating status updates clearly to requestors and stakeholders
- Participating in troubleshooting sessions as needed
- Following established support processes and SLAs
- Documenting common issues, resolutions, and workarounds
- Identifying recurring issues and flagging them to senior team members for review
The ideal candidate will have:
- Bachelor’s degree or equivalent practical experience
- Experience in operations, sales support, or application support roles
- Familiarity with enterprise business tools such as CPQ and/or CRM platforms
- Strong organizational and problem-solving skills
- Ability to manage multiple requests and prioritize effectively
- Clear written and verbal communication skills
This is a full-time role based in Warsaw, Poland, with an estimated salary range of zł129,150 - zł212,175, which may include potential sales incentive payments. The company offers a comprehensive benefits package.