Description
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.
In this role within Engine’s Product & Technology function, you’ll be the primary technical point of contact for Cards for the product, engineering, and client success teams.
You’ll be responsible for managing the day-to-day communications with the card schemes, handling incidents, and investigating bugs for our clients.
Your work will span product strategy, client-facing requirements gathering & solution design, and technical card product ownership in an Engineering context.
Responsibilities:
- Reviewing and tracking to completion all Visa and Mastercard bulletins in a timely manner, and cascading to the appropriate teams.
- Ensuring mandates are implemented in line with card scheme requirements and deadlines.
- Ensuring appropriate compliance of MasterCard/VISA Scheme rules.
- Serve as the technical point of contact with the various Card Schemes (including Mastercard and Visa), ensuring alignment with both internal and external stakeholders.
- Provide technical support on various card projects across multiple card schemes.
- Act as an escalation point for card queries and issues, working closely with Engine’s cards engineering teams and client success teams, providing technical expertise to drive solutions.
- Support the product team and solution architects when designing solutions which meet the needs of the client and future roadmap items.
- Prepare and maintain card product documentation including user guides and FAQs to be used by the client success and new and existing Engine clients.
Requirements:
- Relevant experience in card payments: Visa/Mastercard, card payment regulatory compliance, 3DS, mobile wallets, card processing.
- Card payments and card scheme knowledge / experience in the debit or credit card industry
- 2+years experience working in a Financial Institution, preferably in banking
- Experience working across different regions and jurisdictions is a plus
- You are comfortable leading multiple workstreams on the go
- Strong analytical and problem solving skills
- Ability to effectively partner with different teams on a regular basis and build effective working relations (in particular with engineering, delivery and product)
- Excellent written and verbal communication skills.
Benefits:
- 33 days holiday (including public holidays, which you can take when it works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks