Description
This role supports information technology applications in healthcare through planning, designing, implementing, maintaining, and optimising systems.
Responsibilities:
- Provide technical support, configuration, and maintenance for healthcare applications and technologies
- Analyse and diagnose problems to determine resolution
- Gather, validate, and translate technological requirements into design and development specifications
- Configure, test, install, implement, monitor, and maintain common and complex systems
- Document and recommend workflow changes and technical/functional designs
- Partner with external vendors to support related third-party applications
- Solve common issues, incidents, and problems according to agreed-upon service levels
- Serve as project manager for small to mid-size projects
- Collaborate with peers, internal and external stakeholders, and vendors
- Follow documentation and change management standards
- Participate in development of training and knowledge-based materials
- Configure and integrate electronic and mechanical hardware with software products
- Develop and understand business reporting needs for end-users
- Participate in on-call and command center responsibilities, if applicable
- Assist in developing and maintaining testing plans and scripts
- Attend and participate in team, project, and department meetings
Requirements:
- Proficiency in Microsoft Office Suite programs, Excel, Visio, Project, PowerPoint, Word
- In-depth business and application knowledge and experience
- Knowledge of system analysis and operating systems
- Skilled in assessing needs and determining the best approach
- Skilled at problem definition and data collection
- Ability to read, analyse, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write correspondence and process documents
Preferred Qualifications:
- Bachelor's degree in information technology, healthcare, business, or related field
- Two years of work experience, or actively working towards a bachelor's degree with 4 years' experience
- Certification on one or more Epic applications
Benefits:
- Generous benefits package covering a wide range of programs to foster a sustainable culture of wellness