Description
We are seeking Tech Operations Professionals who are passionate about operational excellence, automation, and delivering seamless customer experiences to join our team.
In this role, you'll have the opportunity to be on the forefront of driving operational reliability and transformation across Capital One.
This role will provide onsite customer support for a geographically dispersed enterprise workforce. You will be responsible for providing technology support operations including:
- End user support
- IT incident management
- Change management
- Problem management
- Knowledge management
- Endpoint management
- Business controls
Your primary focus will be on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices. You will need to have excellent customer service and quick decision-making skills to identify and resolve internal users' technical issues.
Key responsibilities:
- Monitor systems, alerts, and dashboards to identify potential incidents and escalate issues to the appropriate teams to ensure rapid restoration of service
- Document recurring issues, resolutions, and troubleshooting steps in knowledge base articles and standard operating procedures
- Assist with automation efforts by supporting the development or execution of basic scripts and tools to improve efficiency in recurring operational tasks
Basic qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 year of Technical Operations experience
- At least 1 year of experience with IT systems and infrastructure
- At least 1 year of experience with desktop platforms and operating systems
- At least 1 year of experience with incident management and reporting tools
- At least 1 year of experience with networking fundamentals (DNS, DHCP, TCP/IP)
- At least 1 year of experience with scripting languages (PowerShell, Python, or Bash) for automating routine operational tasks
Preferred qualifications:
- Bachelor's Degree in Business, Information Systems, or Computer Science
- 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
- 1+ years of experience with CMDB and incident management technologies
- ITIL Certification
- CompTIA A+ or Network+ certification
- Experience tracking and improving support metrics
- Familiarity with cloud-based productivity tools or virtualization technologies (e.g., AWS, GCP, Azure, or VMware)
The minimum and maximum full-time annual salaries for this role are $81,700 - $93,300.
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.