Description
At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES).
We are seeking a Sales Engineer (SE) to join our presales organization.
You will work alongside Account Executives to understand mid-market customer requirements, configure compelling software demonstrations, and explain the power of Zendesk’s core platform and AI solutions.
What You’ll Be Doing
- Deliver Tailored Demonstrations: Configure and deliver engaging, value-mapped product presentations showcasing Zendesk’s core capabilities, including automated AI agents and messaging workflows.
- Support Discovery & Scoping: Assist in technical discovery conversations to uncover operational challenges, system dependencies, and integration requirements from prospects.
- Build Standard POCs: Build out standard sandbox environments and proof-of-concept setups that accurately validate Zendesk’s ability to solve the customer’s immediate requirements.
- Address Technical Questionnaires: Take ownership of standard security, architectural, and RFP/RFI questionnaires to support deal progression.
- Leverage Internal Best Practices: Adopt internal framework templates, scripts, and pre-built API recipes to ensure high-quality and consistent technical deliverables.
What You Bring (Required Qualifications)
- Education: Bachelor’s degree in a technical or business discipline, or equivalent practical technology experience.
- Experience: 2–4 years of experience in solution engineering, technical support, implementation consulting, or customer success within a B2B SaaS environment.
- Technical Basics: Comfortable working with APIs, JSON structures, webhooks, and modern web browser troubleshooting tools.
- AI Fluency: AI-fluent with a strong understanding of the generative AI landscape, model capabilities, and conversational workflow architecture.
- Domain Knowledge: Baseline understanding of customer service metrics, CRM systems, or standard help desk workflows.
- Travel Commitment: Ability and willingness to travel up to 25% annually for regional customer presentations and team events.
Preferred Qualifications
- Basic knowledge of a scripting language like JavaScript or standard data structures.
- Strong written communication skills with experience answering technical questionnaires or documentation requests.
Who You Are
- Customer obsessed: The customer comes first, and you believe that through and through.
- A Builder First: You have a passion for code, deep system configurations, and getting your hands dirty building the future of software.
- Strategically Minded: You naturally tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation.
- Resilient & Collaborative: You thrive in high-stakes environments, working cross-functionally across complex international teams to drive a unified go-to-market strategy.