Description
The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.
You will be accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. Your responsibilities will include:
- Building an understanding of customer and partner procurement processes
- Gaining knowledge of Cisco's technology and what differentiates their products from competitors
- Conducting process management and financial assessments to support renewals process
The ideal candidate will have:
- A BA/BS degree (or equivalent practical experience) and 5+ years of technology sales or enterprise renewal experience
- A proven track record in managing end-to-end renewal cycles, including upselling and driving timely contract closures for assigned accounts
- Demonstrated success in negotiating and closing Services and Software contract renewals
- Strong analytical capability in managing large installed base data
- Consistent track record of meeting or exceeding renewal rate targets and bookings quotas
- Fluency in English and Dutch
Preferred qualifications include:
- French language skills
- Ability to analyse data and financial reports to propose, identify and upsell renewals
- Familiarity with recurring revenue renewal cycles
- Experience with CRM tools such as SFDC
- Outstanding interpersonal skills with the ability to lead multiple accounts and deadlines
- Diligence with strong follow-up practices
- Ability to work in a fast-paced, dynamic environment