Description
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be.
Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.
As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our team as Senior Relationship Service Officer.
Principal Responsibilities:
- Deliver quality and consistent support service to Corporate clients and relationship managers (RM).
- Ensure daily operation deployed in a consistent manner and sufficiently aligned to the SLAs (service level agreement) of various processes.
- Proactively identify area of improvement could provide more support / added value.
- Communicate and liaise with internal parties to resolve internal/external customer concerns/issues.
- Assist on handle and gatekeeping reports quality consolidated from relationship managers (RM) and compile periodic status tracking reports, management information and performance statistics for management oversight.
- Maintain good customer relationship by providing quality after-sales support and logistics as assigned.
- Undertake all required activities as directed by line manager or as agreed in annual goals in support of the development of Corporate Banking.
Requirements:
- Diploma or above in Business Administration, Finance, Accounting, Economics preferred.
- Proven experience in providing administrative support in banking or professional firms an advantage.
- Understanding in bills operations, credit system, credit approval and related documentation procedures an advantage.
- Strong PC user with good MS Office or Excel skills.
- Strong self-motivation with good interpersonal and analytical skills.
- Proficiency in both English and Chinese, with fluency in Putonghua preferred.
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.
- Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.