Description
We are looking for a Manager- Sales & Ops - Cabs Category to own CREW's cabs business end to end. You will ensure every member gets a clean, safe, on-time cab with a good driver, and the cabs business grows profitably.
Responsibilities:
- Manage cab vendors and fleet partners in key domestic and international cities.
- Design partner incentives to reward on-time and quality trips.
- Set and enforce standards for car type and age, cleanliness, driver behaviour and dress, and on-time pickup.
- Ensure safety and compliance, verifying drivers and checking car permits.
- Handle live operations, tracking trips and resolving issues.
- Own the cabs P&L, managing bookings, revenue, margin, and customer experience metrics.
- Negotiate rates with partners and set member prices.
- Lead the team handling cab requests and on-ground staff.
- Work with Finance to settle partner bills.
- Develop playbooks and automate booking and tracking processes.
Qualifications:
- Based in Bangalore, or open to relocating.
- 4-7 years in cab or mobility operations.
- 2+ years leading a team.
- Hands-on experience onboarding and managing fleet partners and drivers.
- Strong with data: Excel and dashboards.
- Clear communication in English and Hindi.
- Calm under pressure, takes ownership and gets things done.