Description
Transform the backbone of digital infrastructure by leading a dynamic team that builds and maintains critical networks powering global technology.
In this role, you'll drive operational excellence, optimize data center deployment strategies, and create seamless connectivity solutions that support Amazon's massive technological ecosystem.
The Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and equipment. This manager will be responsible for a growing team and will oversee their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction, and proposing technical solutions.
Responsibilities:
- Prioritize and assign tasks to data center technicians and operators, project management, coaching, and creating documentation.
- Manage inbound capacity from receiving through deployment stages.
- Manage the installation network and cabling infrastructure in a data center environment.
- Guide, train and educate staff on best practices related to all service owner issues.
- Manage tasks and deliverables across small to large-size projects.
- Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
- Provide weekly reports to the data center manager.
- Coordinate team resources to support project and delivery needs, including emergency projects, change management, and maintenance window support.
- Recruit and train data technicians to ensure appropriate staffing levels.
- Host weekly staff meetings.
- Drive compliance with Amazon performance management requirements.
Requirements:
- 4+ years of people management experience.
- 4+ years of experience in a data center technology role and/or 4+ years of knowledge in TCP/IP networking, network cabling, fiber optic types, and test equipment.
Preferred qualifications:
- Bachelor's degree or equivalent professional or military experience in an IT-related field.
- Understanding of networking infrastructure topology.
- Certifications in a relevant field (CCENT, Network+, CCNA).
- Behavioral interviewing and hiring experience.
- Ability to work on a flexible schedule including days, nights, and/or weekends.
- Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies.
- Experience contributing to the definition and implementation of automation opportunities within an operations environment.