Description
As a Team Leader Customer Service at Coolblue, you ensure optimal collaboration and work atmosphere within your team and connection with other departments. You determine team goals around customer satisfaction, employee satisfaction, and productivity, and make sure your team achieves them.
Responsibilities:
- Determine team goals and ensure they are achieved
- Coach and guide team members remotely and on-site
- Identify areas for improvement and contribute to improvement projects
Benefits:
- Competitive salary based on experience
- Hybrid working: minimum 2 days per week at our headquarters in Rotterdam
- All necessary equipment for working from home
- 29 vacation days
- Travel cost reimbursement and pension scheme
- Discount on all products we sell
- Over 30 training courses in our own Study Factory
- Great work atmosphere with team activities and events
Requirements:
- 40 hours available per week
- HBO level education and thinking
- At least 2 years of experience in a leadership role
- Excellent coaching, multitasking, and communication skills
- Flexible work attitude, including evenings and weekends
- Fluent in Dutch, both written and spoken