Description
As a Corporate Service Centre Agent, you will be the first point of contact for corporate clients, balancing client care with commercial growth.
Day-to-day responsibilities include onboarding new clients, handling account queries, and resolving escalations for all markets, predominantly in the French market.
You will also identify opportunities for growth, both reactively and proactively, and work to grow and retain the SMB portfolio by building strong client relationships and tailoring recommendations to client needs.
The role requires a care-first mindset and involves a small amount of shift work to cover for companies based in UAE, Italy, France, and Belgium.
Key responsibilities:
- Client onboarding: guiding new clients through their first Deliveroo for Work experience
- Customer service: handling account-related queries and providing support through email and telephone
- Issue resolution: managing escalations efficiently
- Account Management Assistance: supporting Corporate Account Managers with reporting and data entry tasks
- SMB Account Management & Upselling: identifying opportunities to expand usage within existing accounts
- Commercial Ownership: taking ownership of the health and growth of accounts
Requirements:
- Native or fluent in English and French
- Experience in customer service and account management
- Commercial awareness and account management experience
- Strong understanding of Excel
- Excellent verbal and written communication skills
- Ability to identify complex issues and think on your feet
- Team-oriented attitude and willingness to collaborate and support colleagues
- Experience with AI tools
Benefits:
- Various benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances