Description
As a Market Manager at Capital One, you will be responsible for leading a team of Branch Ambassadors to deliver exceptional customer experiences.
Your leadership style will be defined by your ability to include, empower, and inspire your team.
Key responsibilities include:
- Cultivating an exceptional guest experience, focusing on human connection and quality interactions
- Leading through behavioural coaching, creating a supportive and high-energy environment
- Bringing the Capital One brand to life, maintaining a pristine environment and serving as an authentic advocate for the company's values
- Driving operational excellence, managing talent and resources effectively
- Empowering de-escalation and resourceful problem-solving, building a team with critical thinking skills
- Embracing digital innovation, simplifying complex processes and removing administrative burdens
- Driving purposeful community impact, championing volunteerism and guiding team participation in community initiatives
Requirements:
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Retail, Sales, or Banking Experience
- At least 1 year of People Management experience or 1 year of Supervisory experience
Preferred qualifications:
- Bachelor's Degree
- 4+ years of Customer, Retail, or Financial Services experience
- 2+ years of People Management experience
Salary range: $112,100 - $126,000 per year