Description
Imagine yourself as a Team Leader at TaskUs, providing the best customer experience for clients through your team. Your day-to-day tasks will involve driving team performance, coaching and managing teammates, and acting as a bridge between teams and departments.
Responsibilities:
- Manage day-to-day planning and operations of your team
- Ensure teammates deliver on Service Level Agreements (SLAs) and achieve Key Performance Indicators (KPIs)
- Organize and handle the team, ensuring adherence to schedules
- Train and develop your team through team huddles and coaching sessions
- Evaluate teammate strengths and weaknesses
- Offer solutions for team growth and development
- Create reports on team performance and document client feedback
- Manage issues, including HR-related ones
- Think creatively and find solutions
- Act as a liaison between management and your team
Requirements:
- At least two years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates
- At least 1 year of sales experience
- Excellent verbal and written communication skills
- Above-average technical know-how
- Previous experience working in phone, email, and live chat customer support roles
- Familiarity with e-Commerce, ZenDesk, or other CRM tools
- Flexibility and willingness to work on different shifts