Description
We are seeking a Food and Beverage Supervisor to join our team at Pullman Kuching, a modern hotel located in the heart of Kuching, Sarawak, Malaysia.
As a F&B Supervisor, you will be responsible for supporting the daily operations of the assigned outlet, supervising the team and ensuring consistent food and beverage service standards and a positive guest experience.
Key Responsibilities:
- Supervise daily operations of the assigned F&B outlet
- Lead and guide team members to ensure smooth and efficient service
- Conduct daily briefings and communicate operational updates to the team
- Ensure proper preparation and set-up of the outlet before service
- Monitor food and beverage quality, presentation and service standards
- Attend to guest requests, feedback and complaints professionally
- Coordinate closely with the kitchen and other departments during operations
- Assist with staff scheduling and manpower deployment
- Train and coach team members on service standards, menu knowledge and hotel procedures
- Monitor stock levels, wastage and breakages within the outlet
- Ensure cleanliness, hygiene and safety standards are maintained at all times
- Assist the Outlet Manager in achieving outlet revenue and cost-control targets
- Ensure compliance with hotel and Accor standards, policies and procedures
- Perform other duties as assigned by the F&B Management
Qualifications:
- Minimum 2–3 years of experience in Food & Beverage operations
- Previous supervisory experience in a hotel or restaurant is preferred
- Good communication and interpersonal skills
- Strong customer service and team leadership skills
- Able to work in a fast-paced environment and handle operational challenges
- Positive, responsible and hands-on attitude
- Willing to work shifts, weekends and public holidays
- Open to Malaysian candidates only; preferably local Sarawakian