Description
Vercel is hiring a Head of Professional Services to build and lead its global professional services organisation. This role involves defining the engagement model, delivery methodology, and commercial structure for Vercel's Technical Account Management (TAM) and Forward Deployed Engineering (FDE) functions.
The successful candidate will report to the Global Head of Field Engineering and partner with GTM and Product Leadership to drive adoption and expansion of Vercel's platform. This is a hybrid position based in San Francisco, Austin, or New York, with three days per week required in the office.
Key responsibilities include:
- Defining the engagement model and delivery methodology for TAM and FDE functions
- Owning delivery excellence for strategic customer engagements
- Establishing the commercial model for professional services
- Staying hands-on with architecture reviews, system design, and unblocking critical engagements
- Codifying field learnings into repeatable playbooks and reference architectures
Requirements:
- 10+ years in software engineering, forward deployed engineering, or technical consulting roles
- At least 5 years leading customer-facing engineering or delivery teams in a high-growth environment
- Strong background in modern web technologies (JavaScript/TypeScript, React, Next.js, Node.js, cloud infrastructure)
- Experience building or deploying LLM-powered applications
- Commercial acumen with experience scoping, pricing, and delivering technical engagements for enterprise customers
Benefits and compensation include:
- Competitive compensation package, including equity
- Inclusive Healthcare Package
- Flexible Time Off
- Gear and WFH budget provided
- Salary range: $300,000 - $370,000 plus annual bonus (San Francisco base)