Description
We are seeking a Technical Account Manager Architect to join our Support Services team as a remote employee. As a Technical Account Manager (TAM) Architect, you will work closely with strategic and enterprise users, customers, and prospects in Japan to provide consulting support, escalation insights, and supervision.
Responsibilities:
- Collaborate with ClickHouse sales to identify strategic and enterprise ClickHouse users, customers, and prospects
- Provide guidance and support on architecture, technology, and migration
- Lead projects, escalations, and meetings to ensure customer success
- Handle L3 support cases and escalations, working closely with support teams
- Develop and maintain documentation, knowledge base articles, and reference architectures
Requirements:
- 5+ years of experience in technical account management, professional services, senior support, and/or project management
- 5+ years of relevant industry experience in implementing, operating, and supporting scalable and fault-tolerant distributed database management systems
- Extensive technical knowledge in DBMS, OLAP, cloud/SaaS platforms, distributed systems, Linux/Unix, Kubernetes, and big data
- Excellent communication skills and ability to work with cross-functional teams
Benefits:
- Flexible work environment
- Healthcare with employer contributions
- Equity in the company
- Flexible time off
- $500 home office setup for remote employees
- Global gatherings and company-wide offsites