Description
We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better.
As an Engagement Associate, you are the senior owner of some of Sana's most strategic customer engagements. You lead complex, multi-phase implementations and drive long-term value realisation for our enterprise customers.
Key Role Responsibilities:
- Own end-to-end customer engagements
- Lead project and program delivery
- Engage senior customer stakeholders
- Drive adoption and measurable impact
- Provide strategic and solution guidance
- Collaborate cross-functionally and with partners
Basic Qualification:
- Minimum 3 years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
- Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes.
- Minimum Educational Requirement Bachelor's degree (or foreign equivalent) in Business, Management, Information Systems, Computer Science, Engineering, or a closely related field.
Other Qualifications:
- Are naturally curious, always seeking to learn, and view every challenge as a growth opportunity.
- Have strong project and program management skills, with a solid track record leading complex implementations in a Professional Services or Customer Success environment.
- Are comfortable engaging with C-level and senior stakeholders, with excellent communication and presentation skills.
- Possess grit and determination, allowing you to weather setbacks and persist towards ambitious goals.
- Are driven by excellence and high standards in planning, execution, and stakeholder management.
- Embody humbleness and a collaborative mindset, always ready to learn from others and co-create solutions.
- Are deeply committed to our mission of changing the way the world learns and have a genuine passion for driving customer impact.
- Are strong at building relationships, working cross-functionally, and influencing internal and external stakeholders.
- Can manage multiple priorities and engagements in parallel, maintaining structure and clarity for all parties involved.
- Promote a positive and inclusive working environment and contribute to the culture of the Impact team.
- Have international and/or cross-cultural experience and are comfortable working with global customers.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.
Primary Location: USA.NY.New York City.Sana Primary Location Base Pay Range: $99,600 USD - $149,400 USD Additional US Location(s) Base Pay Range: $84,200 USD - $149,400 USD