Description
We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling Solution Consultants (SC) are the primary solution leads with Benchling’s largest customers and prospects. Their solutions are deployed into complex enterprise IT environments, interfacing with other vendor solutions, lab instruments, and legacy applications. This is a highly visible role that partners with both external and internal teams to develop the optimal solutions that drive the most value for our customers.
Responsibilities:
- Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning out customer engagements that lead to compelling solutions.
- Manage organised discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues.
- Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape.
- Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues. Manage customer questions and objections and resolve concerns.
- Engage with product management to provide insight into prospect and customer needs and industry trends.
Qualifications:
- Master’s in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, Biochemistry, Chemistry or similar Life Science field, with a minimum of 4 years of work experience, ideally customer facing.
- Experience with scientific/informatics software such as LIMS, ELN, or others preferred.
- Fluency in English. Fluency in German or French is a plus.