Description
You will join the Customer Service Team at Dow Jones, reporting to the Customer Service Supervisor. Your role involves providing high-quality customer support across various channels, assisting with product navigation, technical support, billing, and more.
Key responsibilities include:
- Providing customer support via telephone, email, web chat, and other channels
- Assisting customers with inquiries related to products and services
- Delivering professional and positive customer experiences
- Resolving complex customer issues using sound judgement and problem-solving skills
- Collaborating with teams to handle escalated issues efficiently
- Maintaining knowledge of Dow Jones products, services, systems, and procedures
Requirements:
- High proficiency in German for written and verbal communication
- Fluency in English for written and verbal communication
- Strong customer focus and problem-solving skills
- Ability to quickly learn new products and systems
- Attention to detail and multitasking abilities
Preferred qualifications:
- Experience working in a contact center or customer service environment
- Handling complex customer concerns across multiple channels
- Experience with Salesforce or similar systems
- Background in customer retention, sales, research, or business information products
Benefits include:
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Education Benefits
- Family Care Benefits
- Subscription Discounts
- Employee Referral Program