Description
This is an exciting opportunity to become part of Priory's flagship outpatient wellbeing service, working in a fast-paced, supportive environment alongside experienced mental health professionals.
The role operates on a rotating shift pattern, Monday to Friday, covering:
- 7:45am – 15:45pm
- 12:00pm – 8:00pm
You'll also work approximately one Saturday every four weeks on a rota basis (10:00am – 5:00pm, subject to change).
As our Receptionist & Administrator, you'll be the first point of contact for patients, clinicians and visitors, creating a positive first impression while ensuring the smooth day-to-day running of the centre.
Key Responsibilities:
- Delivering a warm, professional welcome to patients, clinicians and visitors.
- Managing enquiries and referrals, coordinating psychiatry and therapy appointments with patients and healthcare professionals.
- Providing accurate administrative support using a range of systems, including CRM platforms, clinical documentation systems and billing processes.
- Supporting the wider administration team to ensure the efficient running of the centre.
- Delivering exceptional customer service while maintaining excellent organisation, accuracy and attention to detail.
- Building positive relationships with patients and colleagues to provide a seamless, high-quality service.
Skills, Knowledge & Expertise:
- Previous experience in a healthcare or clinical administration role.
- Experience working in a busy reception or customer-facing position.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise a varied workload.
- Confident IT skills and experience using multiple systems.
- A professional, approachable manner with a genuine passion for delivering exceptional customer service.
Benefits:
- Birthday Holiday - your birthday as an extra day's annual leave
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Long service award
- Refer a friend bonuses