Description
Priory Hospital Middleton St George is looking to recruit a part-time Quality and Compliance Administrator. This is a part-time role of 22.5 hours per week.
The hospital is situated in spacious and relaxing grounds in Darlington, County Durham, and provides specialist inpatient services for adults with mental health issues, complex needs, and behaviours that challenge. The service accepts referrals from various public sector organisations throughout the UK.
Key Responsibilities
As a Quality and Compliance Administrator, you will be part of a dedicated and compassionate team working together to ensure the smooth running of the hospital and support the wellbeing of patients. Your role involves:
- Providing administrative support for clinical governance, compliance, complaints, and the Hospital Director.
- Supporting investigations into incidents and complaints, ensuring reports are accurate and submitted within required timescales.
- Monitoring patient experience, identifying trends, and supporting improvements to service quality and patient safety.
- Maintaining accurate records and tracking CQC notifications, serious incident reviews, and quality performance indicators.
- Preparing quality reports, supporting clinical audits and policy development, and organising site Clinical Governance meetings.
Skills, Knowledge & Expertise
Essential skills and experience for the role include:
- Previous experience in administration with strong organisational and time-management skills.
- Excellent communication and customer service skills.
- Ability to manage competing priorities and work effectively to tight deadlines.
- Strong attention to detail and ability to maintain accurate, confidential records.
- Experience supporting audits, monitoring information, and preparing reports.
Beneficial experience includes:
- Previous experience in a similar role within a healthcare setting.
- Experience with clinical governance, quality assurance, or compliance processes.
- Experience supporting investigations, complaints, or incident reviews.
- Experience analysing data, identifying trends, and supporting service improvements.
- Experience managing diaries, coordinating meetings, and liaising with senior managers.
Benefits
We offer a range of benefits to support your success and career growth at Priory, including:
- Birthday holiday - your birthday as an extra day's annual leave.
- Enhanced maternity pay.
- Contributory pension scheme.
- Flexible benefits including reduced rates and access to new schemes such as gym membership, IT technology, and Healthcare Cash Plan.
- Access to development opportunities.
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel.
- Leadership and management development.
- Long service award.
- Refer a friend bonuses.