Designer, AI Programme

GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech's AI Programme, we build the platforms and experiences that enable Singapore's public service to safely and effectively adopt AI at scale. As a Designer, you will help shape the next generation of AI-powered experiences used across government. You'll work on products ranging from AI assistants that support thousands of public officers to developer platforms that enable teams to build trusted AI applications.

Key Responsibilities

User Research & Discovery

• Plan and conduct discovery research to understand user needs, behaviours, and pain points faced by public officers across agencies.
• Design and run usability testing sessions to validate concepts and iterate on designs.
• Plan and facilitate surveys, workshops, and other participatory research methods to gather insights at scale.
• Synthesise research findings into actionable insights and communicate them clearly to product and engineering teams.

UX & UI Design

• Design end-to-end user experiences, covering information architecture, user flows, wireframes, and high-fidelity UI.
• Design interactions that are intuitive, accessible, and aligned with both user needs and business objectives.
• Build interactive prototypes in Figma to communicate design intent, making effective use of components and design system libraries.
• Contribute to and maintain design systems, ensuring consistency across products.
• Balance user needs, technical constraints, and policy requirements when making design decisions.

AI-Specific Design

• Apply responsible AI design principles to surface model limitations, manage user expectations, and design for trust, transparency, and appropriate human oversight.
• Work with product and engineering teams to design for AI-specific interaction patterns, including prompt interfaces, streaming responses, error and fallback states, and confidence indicators.
• Advocate for ethical, inclusive, and human-centred approaches to AI product design.

Stakeholder Communication & Collaboration

• Present design work and research findings to a range of stakeholders, including product managers, engineers, and senior government leaders.
• Translate complex requirements and feedback into a clear design direction.
• Communicate confidently with senior stakeholders and navigate differing perspectives constructively.
• Work closely with product, data science and engineering teams to ensure designs are feasible and well-implemented.

What we are looking for

• 3–5 years of experience designing digital products, supported by a strong portfolio that demonstrates user-centred thinking and excellent visual craftsmanship.
• Experience taking products from discovery through delivery, partnering closely with cross-functional teams.
• Strong research skills, with the ability to select appropriate methods, synthesize insights, and translate findings into product decisions.
• Excellent interaction and visual design skills, with proficiency in Figma and modern design systems.
• Strong communication and storytelling skills, with the confidence to present to both technical teams and senior stakeholders.
• Curiosity about AI and emerging interaction patterns, with an interest in designing trustworthy human-AI experiences.
• Ability to thrive in ambiguity, navigate complexity, and balance competing priorities.
• Ability to think in systems, identifying reusable interaction patterns that scale across multiple AI products.

Nice to Have

• Experience designing AI-powered products, conversational interfaces, or copilots.
• Familiarity with prompt engineering, LLM evaluation, or AI product development workflows.
• Experience working with design systems in complex product ecosystems.
• Basic frontend development skills (HTML, CSS, React) to support rapid prototyping.
• Experience with AI-assisted design and development tools such as GitHub Copilot, Cursor, Claude, or ChatGPT.
• Motion design experience, including micro-interactions and animation using Lottie or After Effects.
• Experience designing for government, enterprise SaaS, or highly regulated environments.

What We Offer

• Collaborative and creative work environment
• Competitive salary and benefits package, including opportunities for professional growth and development
• Work environment that is fully supportive of self-improvement and personal/professional development