Description
We are seeking a Personal Banker to join our Customer Care team at Barclays. As a Personal Banker, you will provide exceptional customer service while resolving complex customer needs and requests. You will focus on building relationships with customers to add value to our interactions.
Accountabilities
- Provide customer service through various communication channels, including chat, email, and phone.
- Execute customer service requirements to resolve complex, specific customer needs, and provide unique, personalised resolutions for each case.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement and provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolve specific customer inquiries and issues related to the bank's products and services.
- Develop and execute reports and presentations on customer care performance.
Analyst Expectations
- Meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard.
- Take responsibility for specific processes within a team.
- Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.
Requirements
- Confidence and comfort engaging with customers, understanding their needs, and providing guidance on services and solutions.
- Clear communication skills, able to explain information clearly and professionally.
- Risk awareness, understanding the importance of managing risk, following processes, and maintaining high standards of compliance.
- Relationship-building skills, ability to deepen customer relationships by understanding their wider needs.
- Digital mindset, confident using digital tools and technology.
What We Offer
- Competitive salary of £27,700.
- Comprehensive core benefits package, including pension plan, private medical insurance, life insurance, and income protection.
- Full training and support from our collaborative team.