Description
The Assistant Vice President, HR Operations for Total Rewards will serve as the People team's key operational and technology partner for global Total Rewards programs, including benefits, payroll, retirement, compensation, and leaves.
Responsibilities:
- Translate Total Rewards program requirements into operational workflows, functional specifications, system configuration, reports, controls, and integration designs, supported by clear documentation.
- Apply benefits and payroll expertise to assess how requirements affect employee records, eligibility, deductions, payroll results, vendor files, reporting, compliance, integrations, and employee experience.
- Analyze how evolving requirements affect employee records, eligibility, deductions, payroll results, vendor files, reporting, compliance, and the employee experience.
- Provide dedicated support for annual and recurring processes, including open enrollment, plan-year configuration, payroll changes, annual limits and rate updates, vendor and carrier implementations, integration changes, and other scheduled projects.
- Evaluate configuration and enhancement requests by clarifying the business problem, assessing impacts and dependencies, identifying risks, and recommending scalable solutions.
- Partner with external implementation and support resources while maintaining internal ownership of requirements, design decisions, configuration, testing, and solution quality.
- Review vendor recommendations critically to ensure proposed solutions address the underlying business need and are appropriate for the broader HR technology environment.
- Maintain documentation of system configurations, business rules, technical dependencies, decision rationales, and approved changes.
- Partner with internal and external technical resources and relevant HR subject matter experts to design, test, implement, monitor, and troubleshoot data feeds and system integrations.
- Develop a detailed understanding of inbound and outbound interfaces, including file layouts, field mappings, transformation rules, timing, dependencies, validation, error handling, reconciliation requirements, and downstream impacts.
- Conduct root-cause analysis when system, data, payroll, eligibility, or integration issues occur, and lead sustainable corrective actions.
- Promote clear ownership and governance for critical data elements, interfaces, operational controls, and issue resolution.
- Partner with HR stakeholders to understand business objectives, pain points, plan/policy requirements, service expectations, and operational risks.
- Identify opportunities to eliminate unnecessary steps, reduce manual intervention, strengthen controls, improve service delivery, and automate repeatable work.
- Support the development of a more resilient HR operating environment that reduces dependency on individual knowledge and third-party resources.
Qualifications:
- 7+ or more years of progressive experience in payroll operations, benefits operations, HR business analysis or HR technology
- Experience implementing and managing Benefits, Payroll, Core HR, Reporting, and related modules within enterprise human capital management platforms such as Ceridian/Dayforce
- Experience implementing and supporting HR data integrations, especially inbound and outbound carrier feeds
- Experience supporting annual and recurring HR processes, including open enrollment, plan-year configuration, payroll changes, rate updates, vendor and carrier implementations, and related integration changes
- Able to explain technical concepts to functional stakeholders and business requirements to technical stakeholders
- Sound judgment and discretion when working with sensitive payroll, benefits, and organizational data
- Proficiency with Microsoft Excel and experience working with large datasets to perform reconciliations, audit reports, and data analysis
- Project management, business analysis, HR, payroll, benefits, or HR technology certification is helpful but not required
- Experience using automation, workflow, or AI-assisted tools to improve documentation, analysis, controls, reporting, or service delivery, with appropriate human review and validation is preferred