Description
GitLab is seeking a Senior Customer Success Engineer to partner with customers in the Asia Pacific Japan (APJ) region, helping them achieve measurable value from GitLab through technical guidance and enablement.
As a Customer Success Engineer, you'll provide on-demand technical consultancy and solution guidance through Zoom and written channels, driving product adoption and measurable customer value across APJ accounts.
Key responsibilities include:
- Providing technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning
- Partnering with Account Executives and Renewals Managers to align technical recommendations with customer objectives
- Leading customer workshops, demos, and enablement sessions to drive adoption and value
- Maintaining and growing specialty competency in GitLab capabilities and relevant DevSecOps tooling
- Contributing to scalable enablement through documentation and knowledge sharing
- Managing multiple customer engagements in parallel, prioritizing effectively, and communicating status and risks
The ideal candidate will have experience providing technical consultancy, familiarity with DevSecOps workflows, and strong communication and collaboration skills.
Benefits include support for health, finances, and well-being, flexible paid time off, team member resource groups, equity compensation, and a growth and development fund.